Institutionalization of the NHA Quality
Management Sytem
Rationale
The National Housing Authority (NHA) aims to provide government housing and access to housing services to the homeless and low-income families efficiently and timely. On this note, the Authority must ensure that it shall always seek to improve itself and its service delivery to better serve the Filipino people.
The Quality Management Project was conceptualized, implemented, and embraced by the National Housing Authority in 2017.
The NHA received its 3-year ISO 9001:2008 certification last June 07, 2017, which was then upgraded to ISO 9001:2015 last August 13, 2018. The 3-year ISO Certification expired last June 06, 2020. On December 17, 2021, the Authority once again received its ISO 9001:2015 certification.
The QMS of the NHA ensures continuous improvement of its service delivery towards its organizational transformation that promotes a dynamic culture of service excellence characterized by automated, integrated, and transparent systems and processes, and other technological advancements/innovations: highly-skilled, committed, and competent personnel, adequate resources; and world-class facilities that provide accessibility, convenience, and efficiency in the delivery of public service.
Adopting a Quality Management System
The Authority implements, maintains, and continually improves a quality management system, including the processes needed and their interactions, in accordance with the requirements of ISO 9001:2015 Standard.
Potential benefits of adopting a Quality Management System based on the international standard are:
1. The ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements;
2. Facilitating opportunities to enhance customer satisfaction;
3. Addressing risks and opportunities associated with its context and objectives;
4. The ability to demonstrate conformity to specified quality management system requirements.